FAQ
Are you the same company I've used in the past?
Perhaps we are. American Appliance Service is a New Jersey small business that my father Walter started in 1972. Since his “retiring” in 2007 , we continue operating into our 2nd generation of a family owned business. My father and mother still do most of the answering and scheduling.
Is there a higher fee for Saturday service calls?
Nope, we charge the same Service call fee for weekday appointments and Saturday appointments.
Do you provide service in my town?
We provide service in Union County, Morris County, Somerset County, Essex County and Middlesex County. For list or towns we service click here.
My appliance is new , it has a warranty can you do the repair ?
No we do not provide warranty service on any appliance covered by any warranty program. Try calling manufacture or the retailer where you purchased.
Do you service appliances that are covered by a home warranty insurance company
No we do not provide service for any appliance covered by any home warranty insurance company. However, you can choose to hire our service company and seek to get reimbursed from your warranty program.
Do you offer a free, or waived Service Call Fee?
We do not offer a “free” , “waived” or “applied” service call charge. Here is the break down. Our Service Call fee covers the cost of our initial visit to your home, including the diagnosis of your appliance issue. After the diagnosis, we provide you with a quote for the repair. If you choose not to proceed with the repair, or if the appliance is beyond repair or not worth fixing, you will only be responsible for the Service Call fee plus tax. If you decide to move forward with the repair, the total cost will include the Service Call fee, the cost of parts and labor, and applicable taxes.
Is American Appliance Service a franchise?
American Appliance Service is an independently owned NJ small business. Family owned and operated for 53+ years.
