Owner-operated since 1972 · No subcontractors · No sales games · Trusted, honest answers.

Before you book

Frequently Asked Questions

Straight answers about scheduling, pricing, warranty work, and service coverage.

Are you the same company I have used in the past?

Perhaps we are. American Appliance Service is a second-generation New Jersey small business that has remained family-owned and operated since 1972.

Is there a higher fee for Saturday service calls?

No. We charge the same service-call fee for weekday and Saturday appointments.

Do you provide service in my town?

We serve listed towns in Middlesex, Union, Morris, Somerset, and Essex County, New Jersey.

Can you repair a new appliance under manufacturer warranty?

No. We do not provide manufacturer warranty service. Contact the manufacturer or retailer.

Do you service appliances covered by a home-warranty company?

We do not work directly for home-warranty insurance companies. You may hire us independently and seek reimbursement from your program.

Do you offer a free or waived service-call fee?

No. The $120 service-call fee covers the initial visit and diagnosis. Approved repairs include that fee plus parts, labor, and applicable tax.

Is American Appliance Service a franchise?

No. American Appliance Service is an independently owned New Jersey small business.